Privacy Policy
Effective date: 19 August 2025
Introduction
Hike2Heal Recovery CIC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with our services, attend our events, participate in our hikes, visit our website, or contact us.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Hike2Heal Recovery CIC is a community-based organisation that supports individuals in recovery from addiction, mental health challenges, trauma, and social isolation through outdoor activities, peer support and wellbeing initiatives.
For any questions regarding this Privacy Policy or your personal information, please contact us at info@hike2heal.org.uk.
Information we collect
We may collect the following information:
Personal information
- Name
- Email address
- Telephone number
- Emergency contact details
- Date of birth (where required)
- Address (where required)
Health and wellbeing information
Where necessary for your safety during activities, we may collect limited health information such as:
- Medical conditions
- Allergies
- Mobility considerations
- Emergency medical information
This information is only collected when necessary and with your consent.
Event participation information
- Event registrations
- Attendance records
- Feedback forms
- Volunteer information
Website information
If you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data through cookies
How we use your information
We use your information to:
- Organise and manage hikes and events
- Ensure participant safety during activities
- Contact you about upcoming events
- Respond to enquiries
- Process volunteer applications
- Improve our services
- Meet legal and safeguarding obligations
- Provide updates and newsletters (where consent has been given)
Lawful basis for processing
We process your information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Legitimate interests
- Legal obligations
- Vital interests relating to health and safety
Photography and media
Photographs and videos may be taken during Hike2Heal Recovery CIC events for promotional, educational and fundraising purposes.
We will seek appropriate consent before using identifiable images of participants. If you do not wish to appear in photographs or promotional material, please inform an event organiser.
Images may be used on:
- Social media platforms
- Website content
- Newsletters
- Promotional materials
- Funding applications and reports
Sharing your information
We will never sell your personal information.
We may share information with:
- Event leaders and volunteers where necessary for safety
- Emergency services in the event of an emergency
- Professional advisers where required by law
- Funding bodies where anonymised reporting is required
Any information shared will be limited to what is necessary.
Data storage and security
We take appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Information may be stored securely using:
- Password-protected electronic systems
- Secure cloud storage
- Locked physical storage where applicable
Only authorised personnel will have access to personal information.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal obligations. When information is no longer required, it will be securely deleted or destroyed.
Your rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing of your information
- Object to processing
- Request transfer of your information
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@hike2heal.org.uk.
Cookies
Our website may use cookies to improve user experience and monitor website performance. You can control cookie settings through your browser preferences.
Safeguarding
Hike2Heal Recovery CIC takes safeguarding seriously. Information may be shared with relevant authorities where there is a concern regarding the safety or wellbeing of an individual, or where required by law. See our safeguarding policy for more.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@hike2heal.org.uk.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or on 0303 123 1113.